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TL 9000
TL 9000 was designed to help telecommunication companies achieve business excellence through continual performance improvement by adopting 'best practices' and benchmarking the performance against the 'best-in-class' globally. TL 9000 helps achieve this by establishing and implementing an industry specific Quality Management System which addresses requirements like:
- Customer Focus
- Long·&·Short Term Quality Planning
- IProduct and Service Life Cycle
- Disaster Recovery Systems
- Service Delivery Plan, Project Planning
- Customer Satisfaction Monitoring
The benchmarking of performance with the 'best-in-class' globally is achieved by measuring, reporting and continually improving the Customer Centric Performance Measurements such as: On-Time Service Delivery, Service Quality, Number of Problem Reports, Problem Report Fix Response Time, etc.
Benefits
- Increase customer satisfaction
- Foster employee motivation
- Clearly define responsibilities
- Establish efficient and effective corporate processes
- Minimize corporate risk
- Initiate continuous improvement
- Save time and operating costs
- Prevent errors
- Improve corporate image
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